Refund Policy

Thank you for shopping with Discountiy! We want you to be completely satisfied with your purchase. This Refund Policy outlines our terms regarding returns and refunds.

 

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Be in their original condition and packaging
• Be unused and unworn
• Be returned within 5 Working days of the purchase date

 

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Personalized or custom-made items
• Gift cards
• Final sale items

 

3. Return Process

To initiate a return:

1. Contact Us: Email us at support@discountiy.com with your order number and reason for the return.
2. Return Instructions: We will provide you with return instructions and a return authorization (if applicable).
3. Ship the Item: Carefully pack the item(s) and ship them to the address provided in the return instructions.

 

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund:

• Approved Refunds: If your return is approved, we will process your refund to the original payment method within 2 to 8 working days.
• Denied Refunds: If your return is denied, we will notify you and provide the reason.

 

5. Shipping Costs

• Return Shipping: You are responsible for the cost of return shipping, unless the item was defective or incorrect.
• Original Shipping Fees: Original shipping costs are non-refundable.

 

6. Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

 

7. Changes to Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

 

8. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at:

Email: support@discountiy.com

Thank you for shopping with Discountiy! We appreciate your business.