Exchange Policy

At Discountiy, we want you to be happy with your purchase. If you need to exchange an item, please review our Exchange Policy below.

1. Exchange Eligibility

To be eligible for an exchange, items must meet the following criteria:

• Be in their original condition and packaging
• Be unused and unworn
• Be requested for exchange within [insert exchange period, e.g., 30 days] of the purchase date

 

2. Non-Exchangeable Items

Certain items cannot be exchanged, including but not limited to:

• Personalized or custom-made items
• Gift cards
• Final sale items

 

3. Exchange Process

To initiate an exchange:

1. Contact Us: Email us at support@discountiy.com with your order number and details of the item you wish to exchange.
2. Exchange Instructions: We will provide you with exchange instructions and any necessary return authorization.
3. Ship the Item: Carefully pack the item(s) you wish to exchange and send them to the address provided in the exchange instructions.

 

4. Return Shipping Costs

• You are responsible for the cost of return shipping for exchanges unless the item was defective or incorrect.

 

5. New Order Placement

Once we receive your returned item, we will inspect it and process your exchange. If you are exchanging for a different item, we recommend placing a new order for the desired item to expedite the process.

 

6. Shipping for Exchanged Items

If your exchange is approved, we will ship the new item to you at no additional shipping cost, provided you are exchanging for the same value item.

 

7. Changes to Exchange Policy

We reserve the right to update this Exchange Policy at any time. Any changes will be posted on this page with an updated effective date.

 

8. Contact Us

If you have any questions or concerns regarding our exchange policy, please contact us at:

Email: support@discountiy.com

Thank you for choosing Discountiy! We appreciate your business.